Information that may be collected
Account information can include a player’s name, date of birth, contact details, address, login records and communication preferences. Verification may also require identity, address or payment ownership documents.
Service records can include device and browser information, IP address, game activity, deposits, withdrawals, bonus use, account limits, support messages and security events.
How Slotty Slots uses information
Information is used to create and administer accounts, confirm age and identity, provide games, process transactions, answer support requests and keep account records accurate.
It can also be used to prevent fraud, protect account access, investigate disputes, apply safer gambling controls, manage self-exclusion and meet record-keeping responsibilities.
Reasons for processing personal information
Processing may be necessary to provide an account or requested service, comply with legal responsibilities, protect legitimate security and business interests or respond to a player’s request.
Where consent is the appropriate basis, such as for optional marketing or non-essential storage technologies, it can be withdrawn without affecting earlier lawful processing.
Sharing information and international services
Data may be shared only where needed with payment providers, identity and fraud-prevention services, game suppliers, technical hosts, professional advisers and competent authorities.
When a service provider processes information from another country, appropriate contractual, organisational or legal safeguards should be used for the relevant transfer.
Retention and security
Information is kept only for as long as it is needed for the account, transaction records, disputes, safer gambling, security and applicable legal responsibilities. Different categories can require different retention periods.
Access controls, protected communications, monitoring and data minimisation help reduce risk. Players also contribute by using unique passwords and protecting their registered email account.
Your privacy rights and choices
Depending on the circumstances, a person may ask for access to personal information, correction, deletion, restriction, portability or an objection to certain processing. Identity may need to be verified before a request is completed.
Marketing preferences can be changed separately from essential account and security messages. A concern may also be raised with the UK Information Commissioner’s Office.
Policy updates and privacy questions
This policy may change when processing activities, technology or legal requirements develop. The current month and year appear at the top of the page so the latest version can be identified.
Privacy questions and requests should be submitted through the Slotty Slots support route available to the account holder, with enough detail to identify the request without sending passwords.